María José Téllez – Senior Product, Service Designer, Digital Ethics & ACC Coach

Expert in active listening, analytical observation, and effective communication. Specialised in designing and implementing innovative solutions with humanity-centered approach (people, planet, profit), combining empathy and creativity to achieve exceptional results.

Category Archives: service design

Protected: BBVA: Service Design for Design Spain

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October 30, 2018

Endesa: how might we improve the customer experience in hiring processes

I had the opportunity to work with UX and Content Endesa team and design a new hiring process. I was in charge to design the research process, interview stakeholders, facilitate … Continue reading

April 28, 2017 · Leave a comment

Repsol Motoclub. UX sprints & gamification model

After a guerrilla research with bikers I had the pleasure to design the ux sprints and execute them. It was my really first time working with agile methodology and all … Continue reading

February 18, 2016 · Leave a comment