Protected: BBVA: Service Design for Design Spain
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Enagas responsive guidelines
My role was senior UX Designer in charge of define the main milestones to understand and get the client needs. We afford that with generative research, heuristic evaluations and ideation … Continue reading
Design research in Santa Lucia
Santalucia is the most known insurance company in Spain, overall about deceases. Nowadays they have an innovative team willing to improve the experience that they offer to users with the … Continue reading
Endesa: how might we improve the customer experience in hiring processes
I had the opportunity to work with UX and Content Endesa team and design a new hiring process. I was in charge to design the research process, interview stakeholders, facilitate … Continue reading
Brainwriting in cocreation to acomplish new digital transformation goals
Sopra Steria Managers wanted to deep into their transformation digital strategy. Brainwriting was a perfect approach to get confident and build based in other people ideas´ in a constructive and … Continue reading
María José Téllez - Senior Product, Service Designer, Digital Ethics & ACC Coach 